Shipping policy

At Heurovita, we are committed to delivering your order safely and efficiently to your door, wherever you are. Below you will find all relevant shipping information regarding our process and timelines.

1. Shipping Destinations

We currently provide international shipping to the following countries:

  • United Kingdom

  • United States

  • Canada

  • Australia

  • New Zealand

2. Handling & Transit Times

We aim to get your order on its way as quickly as possible.

  • Handling Time: Orders are processed within 1 business day (Monday to Friday).

  • Transit Times: Once shipped, estimated delivery times are as follows:

Country Transit Time
United Kingdom 7–14 business days
United States 7–14 business days
Canada 7–14 business days
Australia 7–14 business days
New Zealand 7–14 business days

Note: Transit time refers to the time in shipping only. Weekends and public holidays are not considered business days.

3. Shipping Costs

We are pleased to offer FREE standard shipping on all orders. There is no minimum purchase required to qualify for free delivery.

4. Shipping Carriers

We partner with trusted global and local carriers to ensure reliable delivery, including:

  • Royal Mail (UK)

  • USPS / UPS / DHL (USA)

  • Canada Post (Canada)

  • Australia Post (Australia)

5. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can monitor your shipment’s progress via our Track Your Order page on the website.

6. Order Changes & Cancellations

Because we strive for fast processing, orders can only be changed or cancelled within 2 hours of placement. After this window, the order may already be in the fulfillment process, and changes can no longer be guaranteed. To request a change, please email support@heurovita.com immediately.

7. Undeliverable Packages

Please ensure your shipping address is complete and accurate at checkout.

  • Heurovita is not responsible for delays or failed deliveries caused by incorrect address information.

  • Orders returned to us due to an incorrect address or unclaimed delivery can be reshipped for a flat handling fee.

8. Lost or Damaged Shipments

If your order is lost in transit or arrives damaged, we will provide a replacement at no additional cost the first time. Please report any delivery issues within 5 days of the expected delivery date by contacting us at support@heurovita.com.

9. Customs & Import Duties

For orders shipped outside of the United Kingdom, customs duties, taxes, or import fees may apply upon arrival in your country.

  • These charges are the responsibility of the customer and vary by region.

  • Heurovita is not responsible for delays caused by local customs processing.

Need Help?

For any shipping-related inquiries, our customer service team is ready to assist you:

Heurovita

Address: 167-169 Great Portland Street, London, W1W 5PF, United Kingdom

Email: support@heurovita.com

Customer Service: Monday to Friday, 9:00 AM – 5:00 PM (GMT)