Refund policy

At Heurovita, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines your rights and obligations with respect to returns, refunds, and exchanges in accordance with UK and international consumer protection standards.

1. Eligibility for Returns and Refunds

We accept return requests for most physical products within 30 days of delivery. To be eligible for a return, your item must meet the following conditions:

  • It must be in the same condition that you received it (unworn or unused).

  • It must have all original tags attached and be in its original packaging.

  • It must be accompanied by a valid receipt or proof of purchase.

Exceptions that are not eligible for return or refund:

  • Perishable goods (such as food, supplements, or plants).

  • Personal care goods (such as beauty products or items that have been opened/unsealed for hygiene reasons).

  • Custom products (such as special orders or personalized items).

  • Hazardous materials, flammable liquids, or gases.

  • Gift cards and Sale items.

2. How to Initiate a Return

To start a return, please contact our support team at:

  • Email: support@heurovita.com

Return Address: 167-169 Great Portland Street, London, W1W 5PF, United Kingdom.

Items sent back to us without first requesting a return authorization will not be accepted. Once your return is accepted, we will provide you with instructions on how and where to send your package.

3. Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • If approved: You will be automatically refunded on your original payment method within 10 business days.

  • Shipping costs: Original shipping costs are non-refundable unless the item was defective or sent in error.

4. UK & European Union 14-Day "Cooling-Off" Period

If the merchandise is being shipped to the United Kingdom or the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must still meet the eligibility requirements (original condition and packaging) listed in Section 1.

5. Damages and Issues

Please inspect your order upon arrival. Contact us immediately at support@heurovita.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

6. Contact Information

Heurovita Address: 167-169 Great Portland Street, London, W1W 5PF, United Kingdom Email: support@heurovita.com